Refund Policy for AI Chat Inbox
Last updated: 12 June 2026
This Refund Policy applies to purchases of AI Chat Inbox, a browser extension operated by Roboveso Ltd.
1. Company Details
AI Chat Inbox is operated by Roboveso Ltd, a company registered in England.
Company number: 17215111 Registered office: Portland House, Belmont Business Park, Durham, DH1 1TW, England Contact email: [robert@roboveso.com]
2. Lifetime Access Licence
AI Chat Inbox is currently sold as a one-time lifetime access licence, unless stated otherwise at checkout.
“Lifetime” means the lifetime of the AI Chat Inbox product, not the lifetime of the purchaser.
There is currently no monthly or annual subscription unless the checkout page clearly says otherwise.
After purchase, you may receive a licence key that allows you to activate paid features of AI Chat Inbox.
The licence is non-transferable and may not be resold, shared, assigned, published, or used in a way that breaches our Terms and Conditions.
3. Refund Policy
Because AI Chat Inbox is a digital product delivered by licence key, refunds are not normally provided for lifetime access licences unless required by applicable law or expressly agreed by Roboveso Ltd.
We may still offer a refund where we believe it is fair to do so, such as where:
- You made a duplicate purchase.
- You cannot activate your licence key and we are unable to resolve the issue.
- AI Chat Inbox does not work as described and we are unable to fix the issue within a reasonable time.
- A refund is required by applicable law.
4. Non-Refundable Cases
Unless required by law or expressly agreed by Roboveso Ltd, we may refuse refunds where:
- The licence key has been activated and the product works as described.
- The licence key has been shared, resold, published, transferred, or abused.
- The purchase was subject to fraud, chargeback abuse, or misuse.
- The issue is caused by unsupported browsers, unsupported devices, third-party website changes, browser settings, other extensions, or user configuration outside our control.
- The user simply changed their mind after activating or using the product.
5. Technical Issues
If AI Chat Inbox is not working correctly, contact us first at:
Please include:
- Your order email address.
- Your order ID or licence key, if available.
- Your browser and operating system.
- A short description of the issue.
- Screenshots or error details, if helpful.
We will try to help resolve the issue before deciding whether a refund is appropriate.
6. Lemon Squeezy Payments
AI Chat Inbox purchases may be processed by Lemon Squeezy.
Lemon Squeezy may act as the merchant of record and may handle payment processing, taxes, invoices, refunds, fraud checks, chargebacks, and licence key delivery according to its own terms and policies.
Approved refunds are usually processed back to the original payment method through Lemon Squeezy or the applicable payment provider.
Processing times may vary depending on Lemon Squeezy, your bank, card provider, payment method, or country.
7. Chargebacks
If you have a problem with your purchase, please contact us first at:
Unauthorised chargebacks may result in the licence key being suspended or deactivated.
8. Statutory Consumer Rights
Nothing in this Refund Policy limits or excludes any legal rights you may have under applicable consumer protection laws.
If you are a consumer, you may have rights that cannot be excluded or limited by this policy.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When we make changes, we will update the “Last updated” date above.
10. Contact
For refund questions, contact:
Roboveso Ltd Portland House, Belmont Business Park, Durham, DH1 1TW, England Email: robert@roboveso.com